Induction Health Cookie Policy

Attend Anywhere - Cookie Policy

Attend Anywhere Cookie Policy

Attend Anywhere is a subsidiary of Induction Healthcare Group Plc whose registered office is at: c/o Pinsent Masons, 30 Crown Place, Earl Street, London, EC2A 4ES.

In this document, “we”, “us” or “our” always means Induction Healthcare.

This Cookie Policy provides you with information about how Attend Anywhere uses cookies for the operation of our platform.

About cookies

Cookies and other tracking technologies are comprised of small bits of data or code that often include a de-identified or anonymous unique identifier. Websites, apps and other services send this data to your browser (on your computer or mobile device) when you first request a web page and then store the data on your computer so that such websites, apps and other services can access information when you make subsequent requests for pages from that service. They are widely used in order to make websites work, or work in a better, more efficient way. For example, they can recognize you and remember important information that will make your use of a website more convenient (e.g., by remembering your user preferences).

We use the cookies listed below to assist in providing the best possible service to you. Some cookies are used in order to collect system, analytical and diagnostic information required to assist us monitor and improve the performance of our products. You should be aware that any preferences will be lost if you delete cookies and many websites will not work properly or you may not be able to access the core functionality of Attend Anywhere. We do not recommend turning cookies off when using Attend Anywhere for these reasons.

Types of cookies

The following cookies are currently being used by Attend Anywhere

Essential cookies. These are cookies that are required for the operation of the product or service.

Non-Essential cookies. None

The cookies used by Attend Anywhere

You can find more information about the individual cookies we currently use and the purposes for which we use them in the tables below:

Essential Cookies

Caller Entry (Callers)

The following table lists the Caller Entry storage details for Regular Consultations and Group Consultations:

Applicable to

Name

Storage

Duration

Provenance

Description

All

analyticsStatus

Local

-

First party

Ensures analytics status

All

AWSALB

Cookies

7 days

Third party

Ensures users stay on the correct server

All

AWSALBCORS

Cookies

7 days

Third party

Ensures users stay on the correct server

All

callExperienceSessionToken

Local

-

First party

User session token

All

cookieBanner

Local

Till browser tab open/active

First party

The user's choice of cookie options

All

cookieBanner

Session

Till browser tab open/active

First party

The user's choice of cookie options

All

io

Cookies

24 hours

First party

Ensures users stay on the correct server

All

isInCall

Local

-

First party

User is in a call

All

ceQueuedEvents

Local

-

First party

Queue events for application errors

All

ssuid

Cookies

24 hours

First party

.NET Users Session ID

All

sub-xxxuuid

Local

24 hours

First party

Real time subscription information

All

testPassed

Session

24 hours

First party

Ensure device checking tests passed

All

ceUnsentEvents

Local

24 hours

First party

Queue unsent application error events

All

uuid

Session

24 hours

First party

User ID for application error monitoring

All

vcmJwtToken

Cookies

24 hours

First party

User Session Authentication token

All

currentState

Session

Till browser tab open/active

First party

Current state of Xstate and context values including user details

All

networkType

Session

Till browser tab open/active

First party

Network type for application error monitoring

Applicable to

Name

Storage

Duration

Provenance

Description

All

orgNetworkId

Session

Till browser tab open/active

First party

Organisational id for application error monitoring

Group Consultations

jitsiLocalStorage

Local

-

First party

Different settings related to Jitsi

Group Consultations

gcSessionToken

Local

-

First party

Session token for Group Consultations

Group Consultations

token

Local

-

First party

Needed for authentication

Group Consultations

gcAuthToken

Local

-

First party

Needed for authentication

Group Consultations

GCCallerAdded

Session

Till browser tab open/active

First party

To note if the caller attempts to call again

Group Consultations

sessionData

Session

Till browser tab open/active

First party

Caller preference

Group Consultations

termsExpiry

Session

Till browser tab open/active

First party

Limits user time for terms and policy

Group Consultations

connectionId

Session

Till browser tab open/active

First party

Needed for Communication

Group Consultations

gcRoomId

Session

Till browser tab open/active

First party

Jitsi consultation room identifier for application error monitoring

Call Screen (Service Providers and Callers)

The following table lists the Call Screen storage details for Regular Consultations and Group Consultations:

Applicable to

Name

Storage

Duration

Provenance

Description

Regular Consultations

analyticsStatus

Local

-

First party

Ensures analytics status

Regular Consultations

AWSALB

Cookies

7 days

Third party

Ensures users stay on the correct server

Regular Consultations

AWSALBCORS

Cookies

7 days

Third party

Ensures users stay on the correct server

Regular Consultations

blurEnabled

Local

-

First party

State of the service provider's blur feature

Regular Consultations

callExperienceSessionToken

Local

-

First party

User session token

Regular Consultations

conferenceId

Session

Till browser tab open/active

First party

The ID of the current call

Regular Consultations

cookieBanner

Local

-

First party

The user's choice of cookie options

Regular Consultations

cookieBanner

Session

Till browser tab open/active

First party

The user's choice of cookie options

Regular Consultations

io

Cookies

24 hours

First party

Ensures users stay on the correct server

Regular Consultations

isInCall

Local

24 hours

First party

The user's call status

Regular Consultations

isMicEnabled

Session

Till browser tab open/active

First party

State of microphone

Regular Consultations

isVideoEnabled

Session

Till browser tab open/active

First party

State of video camera

Regular Consultations

queuedEvents

Local

-

First party

Queue events for application errors

Regular Consultations

savedVideo

Session

Till browser tab open/active

First party

User preference for Call Screen camera

Regular Consultations

serverClientTimeDiffMilliSeconds

Local

-

First party

Allows more accurate usage of the application

Regular Consultations

ssuid

Cookies

24 hours

First party

.NET Users Session ID

Regular Consultations

sub-xxxuuid

Local

-

First party

Real-time subscription information

Regular Consultations

subscribeKey

Local

-

First party

Real-time update subscription information

Regular Consultations

termsExpiry

Session

Till browser tab open/active

First party

Ensure the user session expired and is redirected to the correct window

Regular Consultations

testPassed

Session

-

First party

Ensure device checking tests passed

Regular Consultations

token

Local

-

First party

User Session Authentication token

Regular Consultations

unsentEvents

Local

-

First party

Queue unsent application error events

Regular Consultations

uuid

Session

-

First party

User ID for application error monitoring

Regular Consultations

vcmJwtToken

Cookies

24 hours

First party

User Session Authentication token

Group Consultations

gcSessionToken

Local

24 hours

First party

Needed for authentication

Group Consultations

token

Local

24 hours

First party

Needed for authentication

Applicable to

Name

Storage

Duration

Provenance

Description

Group Consultations

gcAuthToken

Local

24 hours

First party

Needed for authentication

Group Consultations

jitsiLocalStorage

Local

24 hours

First party

Different settings related to jitsi

Group Consultations

currentState

Session

Till browser tab open/active

First party

User state management

Group Consultations

connectionId

Session

Till browser tab open/active

First party

Needed for Communication

Group Consultations

qs

Session

Till browser tab open/active

First party

User state management

Group Consultations

language

Local

-

Third party

UI language

Group Consultations

features/base/settings

Session

Till browser tab open/active

Third party

Stores persistent settings between sessions. Additionally, contains the display name of the participant and possibly the email address.

Group Consultations

features/dropbox

Session

Till browser tab open/active

Third party

Stores dropbox tokens. Not used when recordings are saved through webhooks with their download URL.

Group Consultations

features/virtual-background

Local

-

Third party

Persisted settings related to selected virtual background

Group Consultations

endpointID

Session

Till browser tab open/active

Third party

callstats endpointID

Group Consultations

features/welcome

Local

-

Third party

Persisted settings related to welcome page. Not needed for JaaS

Group Consultations

csio_auth_data

Session

Till browser tab open/active

Third party

callstats auth data (jwt)

Group Consultations

features/prejoin

Local

-

Third party

Persistent settings related to prejoin screen

Group Consultations

features/calendar-sync

Local

-

Third party

Persisted settings when syncing a calendar. Not applicable for JaaS

Group Consultations

features/base/known-domains

Local

-

Third party

List of known domains. Not applicable to JaaS

Group Consultations

features/recent-list

Local

-

Third party

Persisted list of recently joined meetings.

Group Consultations

features/video-quality-persistent-storage

Local

-

Third party

Persists the user-selected video quality between sessions.

Group Consultations

csioPctResults

Session

Till browser tab open/active

Third party

Callstats.io data

Group Consultations

jitsiMeetId

Local

-

Third party

Unique ID (GUID) identifying a device (e.g., a browser)

Management Console (Service Providers and Administrators)

The following storage details apply to both Regular Consultations and Group Consultations:

Name

Storage

Duration

Provenance

Description

serverClientTimeDiffMilliSeconds

Local

24 hours

First party

Allows more accurate usage of the application

queuedEvents

Local

24 hours

First party

Queue events for application errors

sub-xxxuuid

Local

24 hours

First party

Real-time subscription information

subscribeKey

Local

24 hours

First party

Real-time update subscription information

token

Local

24 hours

First party

User Session Authentication token

unsentEvents

Local

24 hours

First party

Queue unsent application error events

vcmJwtToken

Cookies

24 hours

First party

User Session Authentication token

startDateForReport

Local

-

First party

Report setting management

endDateForReport

Local

-

First party

Report setting management

minConsultationDur -{Id}

Local

-

First party

Consultation Management

minMeetingDur -{Id}

Local

-

First party

Meeting Management

userWantedPage

Local

-

First party

User navigation support

userWantedPage

Session

Till browser tab open/active

First party

User navigation support

WAITING_AREA_NEW_CALLER_JOINED {Id}

Local

-

First party

User Alerts

Non-Essential Cookies

None

How to change the cookie settings

There are a number of different ways in which you can block cookies, including by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all or some cookies (including essential cookies) you may not be able to access all or parts of our platform.

More information on adjusting your settings or preferences for Cookies is set out in the support page for your browser or you can find instructions on this at www.allaboutcookies.org.

Who to contact?

Please contact dpo@inductionhealthcare.com if you have any questions about this cookie policy or the information that is held about you by Induction Help.

This policy was updated on 7 March 2024. This policy may be changed from time to time to reflect any changes to the use of cookies on our platform.