Judith Newton, RGN MSc(R), National Nursing Lead for Motor Neurone Disease / Consultant Nurse
Michael Marthick, Director and Exercise Physiologist, Care Connected
Dawn Brooks from Rape Crisis Scotland
Jenny Slater, patient at Moorfields Eye Hospital
Dorset Healthcare University NHS Foundation Trust
Providers can quickly escalate from a traditional phone call into a video call quickly by sending a one-time-only “Consult Now” link. The clickable link brings patients straight into a secure video consultation without them needing to download any apps or software, or enter any details.
Secure and anonymous environment, purpose built for healthcare, that can accommodate over 100 patients for a consultation or discussion. “In call” features and controls for patients and for Clinicians designed specifically with NHS working groups. Health specific security, privacy, data integrity with the same high clinical standards as the rest of Attend Anywhere – no digital footprint for patients. Patients enter via trust website and given a configurable, branded experience throughout.
Patients are sent an SMS or email, reminding of the appointment, and offering them a link to the appropriate Waiting Area. AA works with existing data feeds or data file uploads, and it supports customised messages to patient groups.
Patients confirm their demographics on arrival, based on data that AA has already received directly from the hospital. Patients are checked into PAS via standard inbound messages.
Allows service providers to record a consultation and save it on file (with Caller’s consent), facilitating practice review as well as patient improvement over time. Recordings can be made with sound only, a screen shot or full audio and video recording of all or part of a consultation.
AA was built with patient experience in mind
The platform is easy and accessible for patients as it is 100% browser-based, removing requirements for app or account creation
Patient identified data is not stored
Across 39 NHS England Trusts, AA video reduced patient waiting time from 174 minutes to 4 minutes in emergency settings and from 50 minutes to 5 minutes in hospital settings more generally
AA consultations have resulted in 144 million minutes of travel time avoided (based on 2 x 24 minutes trips to appointments)
AA helps clinicians work flexibly and deliver healthcare tailored to each patients needs
In the NHS, about 4% of appointments are missed virtually compared to 6% of in-person appointments.
In a recent pilot, clinicians welcomed the simplicity, ease of access and improved virtual flow of patients and high-level security of AA.
Delivering video consultations helps staff avoid travel time between appointments and patient homes, freeing up time to deliver face-to-face appointments for patients who really need them.
AA streamlines otherwise lengthy processes and makes administration frictionless
Administration can be carried out by coordinators remotely and patients can be transferred easily between services and NHS Trusts.
A study found that while 6% of face-to-face outpatient appointments resulted in a missed attendance by patients between April 2020 and March 2021, only 4% of remote attendances were missed – resulting in nearly 55,000 missed attendances avoided due to use of video consultations.
A pilot programme in Acute and Specialist Trusts found the number of healthcare-associated infections (HCAIs) were reduced by about 0.1% last year, in part as less patients were required to visit hospital
AA delivers on the Government ambition to empower patients to take control of their healthcare while embracing a greener future
Virtual consultations help meet the Government ambition of more flexible health and greater patient choice in care
The shift away from in-person consultations where possible, helps reduce carbon emissions associated with travel and improves productivity for both patients and clinicians using the service