Website inductionHQ Induction Healthcare Group PLC

Job Title: Senior Technology Manager – Cloud & Reliability Engineering

Business Area: Product & Technology

Reporting to: Director of Engineering

Location: London


Role Purpose:

You will lead a team of cloud engineers to provide Cloud & Reliability Engineering services to Induction Healthcare’s product development. You will set the standards for your team and oversee the processes for delivering excellence.


The role will entail working with the Director of Engineering, the team, and key other stakeholders to specify and deliver the Cloud & Reliability Engineering vision, strategy and roadmap for the company.

Key Accountabilities:

– Lead the C&RE team through the coaching, development, and professional growth of individuals within the team and identify and promote high potential.

– Define and continually evolve the Cloud & Reliability Engineering strategy

– Own the cloud hosting budget for Induction. Ensure that budget targets are met and that cost optimisation is a continual process.

– Set professional standards for the Cloud & Reliability Engineering disciplines. Put in place the right processes and standards to ensure that all security, resilience and product roadmap considerations are met.

– Define, monitor and improve relevant platform and service KPIs.

Key Performance Indicators:

– Delivery of project deliverables against agreed timelines

– Engagement and progression of team members

 – Achievement of cloud budget targets

– Availability & performance metrics for Induction Healthcare products and platforms

Cloud & Reliability Engineering Experience:

– Experience of overseeing all aspects of cloud infrastructure and reliability engineering for SaaS products in a cloud environment

– Excellent knowledge of AWS Products and their use in service provision

– Good understanding of high-level architecture across infrastructure, application, data and integrations.

– At least 3 years’ experience, leading cloud or reliability engineering teams

– Strong analytical, strategic and coordinating skills

– Excellent understanding of wider industry context & trends, both technical & product.

– Demonstrable experience of having built an engineering culture that values ownership & accountability

– Experience of successfully working alongside Engineering, Product, Delivery, Data and Engineering teams.

– Track record of recruiting and building high performing teams.

Personal Attributes:

– Ability to lead and engage others to drive a high-performance culture in a global organisation

– Data driven

– Highly collaborative, team player

– Excellent communication skills with technical and non-technical stakeholders, able to negotiate internally and externally and at higher levels.

– Excellent communication skills with technical and non-technical stakeholders, able to negotiate internally and externally and at higher levels.

– Commercially astute

– High levels of enthusiasm and drive


About Induction Healthcare Group plc 


Induction (AIM: INHC) is a leading virtual care platform driving digital transformation of healthcare systems worldwide. Induction solutions enhance the investments hospitals have made and lay the foundation for their future. Our products can enable information sharing between busy doctors, alleviate operational burdens on hospitals or put patients in better control of their care, all while ensuring the highest standards of clinical safety and information security. We unchain staff and patients from the limitations of paper-based and desktop systems, creating substantial time and cost efficiencies. 


Our team of doctors, developers and healthcare technology experts are focused on a common goal to help streamline the delivery of care for all Healthcare professionals with simple and effective innovation.  We’re fortunate to have attracted some amazing talent from within the NHS – for example, our Chief Medical Officer, Professor Martin Severs joined us from NHS Digital – balanced with a huge breadth of talent from within the private sector.  Our team is led by our joint CEO’s Dr Hugo Stephenson and James Balmain, who have both gained many years of experience within the healthcare technology setting and digital transformation. Hugo has founded several healthcare and biotech services businesses including DrugDev (acquired by IQVIA) MediGuard (owned by IQVIA), Health Research Solutions (acquired by Quintiles, now IQVIA), and MedSeed (acquired by eHealthcare Asia).  James has a wealth of NHS facing commercial experience, having co-founded Zesty Limited in 2012, building it into a multi award winning UK digital health company. Prior to Zesty, James was Ecommerce Director at EE, and Head of Ecommerce at the Shop Direct Group.

We believe that the collective experience within our team speaks volumes about how our brand, products and services are perceived both within and beyond the NHS; but most importantly it empowers us with invaluable sector specific insight and knowledge which informs and steers every aspect of what we do, from our sales and marketing approach to our technical development and our implementation strategies.  Our broad base of talent empowers us to build products that work for the people using them.


More than 225,000 hospital doctors across multiple territories, including the UK, Ireland, Australia and South Africa, as well as a rapidly growing number of more than 280,000 UK patients, choose Induction solutions. 


Induction Switch is the number one healthcare collaboration app in the UK, used by the majority of hospital doctors within the NHS. The app helps to increase productivity and enhance communication by securely sharing phone numbers and bleeps, bookmarks, documents and messages in a clinical setting.  


Induction Guidance provides medical organisations, including most hospital trusts within the NHS, with the ability to collaboratively create, edit, and publish their own local medical guidelines in a secure and locally administrated environment. This increases knowledge of, and adherence to, guidance. 


Induction Zesty is a market-leading digital platform for patients visiting hospitals. The platform allows patients to book and access their appointments, read their clinical letters, store a copy of their clinical record and provide data to their care teams remotely. It is not just a compelling patient experience, but also delivers significant cost benefits to hospitals.  


Induction HealthStream is a proprietary data integration platform that reads and writes patient demographic, appointment and clinical record data between a growing number of hospital EHR systems and the Induction platforms. This connectivity between stakeholders and legacy IT systems adds substantial value to pre-existing health IT investment and allows large-scale adoption of Induction app-based services. 


Induction Attend Anywhere –  


Attend Anywhere the UK market leader in secondary care video consultations, helps hospitals, health systems and other customers offer video consultations to patients and service users as a normal part of day-to-day operations,  making it simple, safe and secure to say “yes you can attend your appointment via video”.  Since 1998, Attend Anywhere has collaborated with clinicians and patients, medical colleges, universities, healthcare providers, governments, NGAs, and others to bring the benefits of mainstream video call access to health and care systems, with some Attend Anywhere programs now entering their 21st year.  


Our vision is for video consultations to improve lives and help address social, access, equity and sustainability challenges by allowing healthcare providers to determine how and when they see a patient based on each individual case; in-person, via video or on the telephone. With the addition of Attend Anywhere, our promise of flexible care is truly in motion.   


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