InductionHQ Induction Healthcare

Job Description

 

Job Title: Bid Manager                             

Business Area: Sales         

Reporting to: Chief Revenue Officer    

Location: London/working from home                                   


Role Purpose:

The Bid Manager will take full ownership of the end-to-end bid process, preparing and submitting winning bids. The Bid Manager is typically responsible for managing each opportunity from initial identification of a customer requirement through to contract renewal strategy.

The Bid Manager is significantly involved pre-tender, driving the process and ensuring all resources are aligned to the client’s requirements long before the bid gets underway. After bid submission, the Bid Manager remains involved through the presentation and negotiation stages, ensuring all lessons learned are fed back and implemented, and working closely alongside internal teams who will benefit from this insight. The Bid Manager will provide valuable input into value proposition development, opportunity qualification, win strategy, commercial discussions, and solution delivery.

Responsibilities include the introduction and implementation of all necessary bid procedures, governance, and processes. This is a highly networked role that requires an ability to work under pressure and to challenging deadlines. It requires strong people management, a high level of attention to detail and commercial skills.

 

Key Accountabilities :

  • Manage the end-to-end bid process.
  • Develop and own a best in class bid library, ensuring past responses are indexed and available for re-use on future bids.
  • Manage inputs from key stakeholders, typically engaging with sales, marketing, product teams, finance, clinical governance, legal and project management.
  • Work with the Chief Revenue Officer and his team to develop a clear and compelling win strategy for each bid.
  • Understand and resolve complex technical, strategic and business issues.
  • Prepare and review the commercial aspects of the bid, ensuring all products / services are included in the final price to the customer.
  • Risk tracking and management throughout the bid process.
  • Build and develop the written proposal – both in terms of content and presentation.
  • Manage the bid budget and monitor and report on overall performance against KPIs.
  • Ensure timescales are achieved at each step of the bid process, including all internal governance, while taking the initiative in setting realistic deadlines.
  • Ensure on-time submission of compliant and commercially sound bids.
  • Co-ordinate and plan all client presentations required as part of the bid submission.
  • Drive continuous improvement, through post-bid reviews, both internally and with customers. 

Key Performance Indicators:

  • Win rate
  • Capture rate
  • Revenue secured
  • Bid margin
  • Retention rates
  • Bids submitted
  • Achievement of internal SLAs


Person Specification:

  • Educated to degree level, preferably with an APMP membership/certification or equivalent role related qualification.
  • Proven ability in delivering winning, multi-million-pound product or services opportunities.
  • Extensive experience in bid management from opportunity identification through to project delivery, underpinned by a solid commercial track record from within a solution selling environment.
  • Proven team and/or project leadership skills.
  • An excellent communicator both orally and in writing, and comfortable working at CEO / Director Level (internally and externally to the business).
  • Fully conversant with the competitive marketplace (healthtech), with commercial NHS experience a significant plus.
  • Sound commercial understanding and profit and loss experience
  • Strong risk management skills, with a good ability to interpret and manage risk appetite.
  • Solid understanding and management of governance procedures.

About Induction Healthcare Group plc

Our Purpose

‘Digital transformation’ – it’s a priority of nearly all healthcare systems worldwide, and Induction, a leading virtual care platform, is the partner to make change happen. We replace outdated modes of communication between providers and their patients with a next generation digital communication toolkit – and we enable a new flexible future for healthcare.

 

Our mission is to ‘make healthcare better, anywhere’. We alleviate operational burdens on hospital teams while saving them time, frustration and money. We allow clinical teams to share information, collaborate and navigate channels across disciplines. And we put patients in better control of their own healthcare management. With Induction, providers and patients can choose how and when they receive care, be it virtually, in-person or even via asynchronous text. We unchain staff and patients from the limitations of paper-based and desktop systems.

 

Our Platforms

We improve care by delivering products that healthcare professionals, patients and institutions choose to use. Our products enable data to flow between stakeholders and legacy IT systems, adding substantial value to pre-existing health IT investment.

They provide our customers with a powerful set of capabilities that touch most aspects of care coordination and delivery. Our product range is exclusively Software as a service (SaaS), targeting monthly recurring revenue (MRR) growth as a key financial metric:

 

  • Induction Switch – an iOS and Android app used by most junior doctors in the NHS. It saves healthcare professionals time by allowing them to bypass the hospital’s switchboard, helping them locate extensions and bleeps quickly and chat securely. Additional features enable the creation of admin-controlled membership groups (TeamSpaces), secure instant messaging and a broadcast newsfeed, providing increased opportunities for engagement with our large user base.

 

  • Induction Attend Anywhere – helps hospitals, health systems and other customers offer video consultations to patients and service users as a normal part of day-to-day operations, making it simple, safe and secure to say “yes you can attend your appointment via video”.  Since 1998, Attend Anywhere has collaborated with clinicians and patients, medical colleges, universities, healthcare providers, governments, NGAs, and others to bring the benefits of mainstream video call access to health and care systems, with some Attend Anywhere programs now entering their 21st year with coverage in every country in the United Kingdom – and with 85% market share in England alone. The company’s vision is for video consultations to improve lives and help address social, access, equity and sustainability challenges in healthcare and beyond.

 

  • Induction Zesty – a market-leading digital platform for patients visiting hospitals. The platform allows patients to book their appointments, read their appointment and clinical letters, store a local copy of their clinical record, and provide data to their care teams remotely. Alongside a compelling patient experience, the Zesty portal delivers significant cost benefits to hospitals.

 

  • Induction Booking – offers NHS Trusts and other healthcare organisations an online booking platform for patients, hospital staff and care home staff.

 

  • Induction Guidance – hospitals set clinical guidance locally, typically producing guidelines that are rarely efficiently circulated or adhered to as they are not available at the point of care. Local specialists use the Induction Guidance platform to create, edit and publish structured and governance-controlled guidance and policies. Automated distribution of that guidance to mobile users, combined with local intranet availability, results in a significant increase in guidance consumption, and best of all, a material increase in local guidance adherence.

 

Our Customers

Our customers are healthcare institutions, primarily hospitals. As the company grows, we intend to expand our customer base into primary care and community and mental

health services. We have commercial relationships with most of the UK National Health Service (NHS) hospitals.

 

Where We Operate

Our principal market is the UK and we have a growing user base in Australia, South Africa and Canada. We intend to leverage this user base to extend our commercial operations internationally. We have recently won a national contract in Mexico, demonstrating a clear example of international growth.

 

Our Journey

The history of Induction is one of fast growth, fuelled by inventive solutions for the most common problems that clinicians and patients encounter in secondary care. At our creation in 2019, the immediate uptake of our products validated our promise to remove friction from the most basic but essential tasks.

 

By early 2020, Switch and Guidance gained traction and embedded themselves into several NHS Trusts just in time to be mobilised in the fight against COVID-19. The solutions helped hospitals navigate through unknown territory and adjust to a quickly evolving, and often remote, work environment. Induction Switch was used as a primary communication tool at the NHS Nightingale London – the first of the temporary critical care hospitals constructed during the pandemic. MicroGuide was also selected to support Barts Health NHS Trust in the Nightingale London project with antimicrobial and COVID-19 content. As the pandemic evolved, so too did our support of the NHS. Later in the year, as vaccines became available, Induction platforms helped frontline NHS staff book their own vaccinations and also facilitated delivery of lateral flow tests for COVID-19.

 

2021 saw Royal Free London NHS Foundation Trust, a Global Digital Exemplar, use Induction Zesty as their patient portal. At the same time, Milton Keynes University Hospital NHS Trust maximised the number of patients accessing their health records with the platform. Working alongside Apple inc. and Cerner, we have helped to create

a direct, encrypted connection between medical institutions and patient’s iPhones, empowering patients – and powering efficiency and decision-making at a clinical level.

 

Why Join Us?

The Induction Group is a listed portfolio of companies with interoperable healthcare IT tools, coming to maturity at a time when huge pressure is being placed on health systems to deliver and there is greater demand than ever for proven IT solutions that can be rapidly deployed. Induction has its eyes firmly fixed on the future of healthcare, ready to seize a multitude of opportunities that make life easier through the many stages of a patient journey. At Induction Healthcare, become part of the team, where many individuals gather together to pave the way to innovation every single day.

 

You can read more about the Induction Group on our website and in the press, via the links below:

 

https://inductionhealthcare.com/

https://www.attendanywhere.com/

Case Studies – Induction Healthcare Group

Press and Awards – Induction Healthcare Group

To apply for this job email your details to naomi.s@inductionhealthcare.com.